Our Customer Charter -
We understand that the way you are treated as a customer is key in building a lasting relationship with you and your car. Trust, convenience, value for money and a friendly and efficient service are all values we believe in. We are totally committed to provide honest and accurate advice that is always in the best interest of you, our customer. We will back this, with good quality guaranteed repairs. Only by working in this way can we expect to continue to earn your support as a loyal customer.
Within our service to you we will provide:
- Fully Trained Personnel to carry out your requirements
- Genuine Alfa Romeo Parts with European wide warranty
- 12 months unlimited mileage workmanship warranty
- A comprehensive explanation of the work that needs to be completed
- An accurate assessment of how long the work will take
- An agreed collection time
- Informed progress through our workshop
- A thorough explanation of the work carried out
- Quote fully inclusive prices
- Parts removed will be retained for your inspection
- A safe clean and comfortable environment should you wish to wait while the work is completed
We believe there is no better place to have your Alfa Romeo serviced or repaired - with our modern fully equipped workshop staffed by Alfa Romeo trained technicians who have the required expertise, specialist knowledge and technical information to ensure every job is effectively completed in order to maintain your car to the highest standards.
If you have any questions about Our Customer Charter, please do not hesitate to ask at Service Reception when you visit our Dealership.
Newcastle Upon Tyne
Tyne and Wear
Phone: 08444 701330
Fax: 0191 3760711